Order information

Find here all questions about your orders like when to order or cancel & update your order(s).

• Term and Conditions
• What is our privacy policy?
• What is our Standing Order policy?
• When to order my flowers?
• What to Expect from a Mechanical Delay Notification
• Do I have to sign for my boxes upon delivery?
• Can you add event names to boxes?
• Are you able to download or send me a statement of my purchases?
• When are the shipping labels created?
• What is PQ Delay on my flowers ?
• To which countries do you ship flowers?
• What is your minimum box quantity?
• Up to when can I cancel my order?
• How do I cancel an order?
• My wedding/ event is on Saturday. When should I order my flowers?
• How can I track my package?
• What are the delivery days per country?
• What are your shipping charges?
• What is our shipping policy?
• Substitutions for Dutch product
• When does my voucher expire?