What is our privacy policy?
Please read carefully our complete privacy policy hereunder.
Effective Date: November 25, 2025
iBuyFlowers LLC (“iBuyFlowers,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use any of our online properties or services.
This Privacy Policy applies to:
- www.ibuyflowers.com (public website)
- app.ibuyflowers.com (logged-in platform and ordering dashboard)
- Any related subdomains, landing pages, SMS opt-in pages, or online services operated by iBuyFlowers
- Our communication programs, including SMS, MMS, RCS, email, and phone/voice calls
Together, these are referred to as the “iBuyFlowers Services.”
By accessing or using the iBuyFlowers Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you interact with www.ibuyflowers.com, app.ibuyflowers.com, or any related online services. This includes information you provide directly when creating an account, placing an order, subscribing to marketing or service messages, updating your profile, or contacting customer support.
We also collect certain information automatically when you access or use the iBuyFlowers Services. This may include:
- IP address
- Device and browser information
- Operating system
- Referring and exit pages
- Pages viewed and actions taken
- Interaction with account dashboards
- SMS/MMS/RCS delivery and engagement events
- Data collected via cookies, pixels, tags, and other tracking technologies
If you opt in to receive SMS, MMS, or RCS messages, we may additionally collect and store:
- Your phone number
- Timestamped consent records
- STOP/HELP messages
- Subscription preferences
- Carrier delivery confirmations (where available)
We may also collect and generate inferences using automated tools or artificial intelligence (AI), including purchase patterns, messaging engagement behavior, and predicted preferences, to improve service quality and personalize recommendations. These inferences do not produce legal or significant effects for you and may be used solely to enhance your customer experience.
We may combine personal information collected across public pages, logged-in platform activity, purchase activity, and messaging interactions to provide and improve the iBuyFlowers Services.
2. How We Use Personal Information
We may use personal information for the following purposes:
A. To Provide and Operate Our Services
- Process and deliver orders
- Manage and maintain customer accounts
- Provide customer support
- Communicate service updates and transactional notifications
B. SMS/MMS/RCS Communications (TCPA & CTIA Compliance)
We may send two types of mobile messages:
Service/Transactional Messages
May include order updates, claims assistance, account notices, and delivery alerts. These are sent based on prior express consent when you provide your number.
Marketing/Promotional Messages
May include discounts, offers, product announcements, and seasonal promotions. These are sent only with express written consent, such as checking an opt-in box or replying START/YES.
All required disclosures (STOP/HELP, message frequency, M&D rates, automated technology) are provided at opt-in.
C. Marketing and Personalization
- Sending promotional offers
- Personalizing recommendations (may use automated tools or AI)
- Understanding preferences and behaviors
D. Analytics and Platform Improvement
- Measuring website performance
- Improving user experience
- Debugging and security
E. Legal Compliance and Protection
- Retaining required consent logs
- Responding to lawful requests
- Protecting our platform and customers
iBuyFlowers does not sell personal information.
3. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
- Personalize your experience
- Enable login and account functions
- Measure website usage
- Support advertising and marketing performance
- Improve site security
You can manage cookies through your browser settings, though disabling them may affect functionality.
4. How We Share Personal Information
We may share information only as necessary to operate our business:
Service Providers (e.g., payment processors, shipping carriers, messaging vendors like Sinch, analytics providers, and customer support tools).
Legal Requirements (Disclosure when required by law or to protect rights).
Never Shared or Sold: We do not sell personal information, rent or lease phone numbers, or share mobile numbers for unrelated third‑party marketing.
We do not share SMS consent or SMS opt-in information with any third parties or affiliates, except as required to deliver our messaging services.
5. Data Security
We use administrative, technical, and physical safeguards to protect personal information, including:
- Encryption (SSL/TLS)
- Access controls
- Network security monitoring
- Secure payment processing via third-party providers
6. Data Retention
We may retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Maintain TCPA-required consent logs
- Resolve disputes
7. Children’s Privacy
We do not knowingly collect information from children under 13.
8. Your Privacy Rights (CPRA/CCPA)
California residents have rights including access, deletion, correction, and opting out of sharing for targeted advertising. To exercise rights, contact privacy@ibuyflowers.com.
We do not sell personal information.
9. SMS, MMS, and RCS Opt-Out (STOP) and Help
Reply STOP to opt out of texts. HELP for help. Contact support@ibuyflowers.com or +1 (844) 428-9100.
10. Changes to This Privacy Policy
We may update this policy periodically and notify you of material updates.
11. Contact Us
iBuyFlowers LLC
228 East 45th Street, Suite 9E
New York, NY 10017
info@ibuyflowers.com
+1 (844) 428-9100
To manage SMS preferences or withdraw consent, visit: https://www.ibuyflowers.com/sms-preferences