We are taking precautions depending on the product and country of origin so that your flowers do not freeze.
During the winter season, we take all necessary precautions to prevent the flowers from freezing. The process depends on the product and the country of origin. For example, for flowers coming from Latin America, we seal the air holes at the ends of the boxes. For shipments from Holland, we add extra packing material for particularly sensitive flowers to protect them from frost.
However, the most critical part occurs when the flowers are unloaded from the aircraft in Memphis. If the boxes are exposed to the wind stream of frozen air, some of them may be affected. Closing the air holes helps prevent this issue, and the faster the boxes are brought into the coolers, the more the risk of damage is minimized.
Unfortunately, this part of the process is beyond our control. However, over the past few years, fewer than 1.5% of our boxes during the winter season have experienced partial frost damage. If this does occur, please follow our claim procedure. Click here for more info.