What is our shipping policy?
Farm-fresh flowers, shipped directly to you and a plan to get them there on time. Planning a wedding or event around fresh flowers can feel stressful. Here's how iBuyFlowers works, and how to order so your flowers arrive on time and in perfect condition.
How shipping works
iBuyFlowers ships all flowers directly from the farm to you through FedEx .
Every order comes with a FedEx tracking link so you can monitor your box at any time, right up to delivery.
iBuyFlowers ships all flowers directly from the farm to you through FedEx .
Every order comes with a FedEx tracking link so you can monitor your box at any time, right up to delivery.
We stand behind the quality of every stem. If something isn't up to our standards, file a claim and our team will review it against our claim & refund policy. Most claims are reviewed within 2–3 business days.
The 3 things that make your delivery worry-free
1. Order 3–5 days before your event never the day before or same-day.
This is the single biggest factor in a stress-free delivery. If a box is delayed by FedEx by a day or two, a 3–5 day buffer means your event is never at risk.
2. Pick the right delivery day for your event date.
- Event on Saturday? Don't schedule delivery for Friday a one-day carrier delay (missed scan, weather, etc.) would leave you without flowers in time.
- Best ordering days: South America flowers → Tuesday or Wednesday delivery. USA flowers → Wednesday delivery.
3. Double-check your shipping address before you check out.
FedEx delivers exactly to what's provided, so an accurate, complete address is the best protection against delivery issues including making sure someone is on-site to receive it.
Ordering around Valentine's Day or Mother's Day? Freight capacity is tighter industry-wide during these two holidays, so boxes may arrive up to a day earlier or up to three days later. We'll communicate this in advance so you can plan around it.
What's covered, and what's on us to get right
- We are not responsible for FedEx delays of 2 days or less, or other carrier-related delivery issues including the customer not being available to receive the delivery.
- The customer is responsible for providing a complete and accurate shipping address so FedEx can deliver correctly.
- Once FedEx confirms Proof of Delivery, we're not responsible for items lost after that point.
- Outside of holiday freight constraints noted above, delivery delays beyond 48 hours may be eligible for a claim see full details in our claim & refund policy.