When will my credit card be charged?
We charge your card before packing your flowers.
We charge your card before packing your flowers.
How far in advance depends on what you order:
- General products: 7 days before delivery
- Tinted/dyed products: 9 days before delivery
- Bouquets: 11 days before delivery
- Orders close to the farm packing date: Immediately at checkout ("Pay Now")
During Valentine's Day and Mother's Day delivery period, we charge 1 day earlier.
Charging before farm packing date prevents shipment delays, and ensures farms can pack with confidence.
How is charging calculated if my order has multiple items?
If you chose the Pay Now option, you will be charged for your whole order in one lump-sum amount.
If you chose Pay the week prior to delivery, you will be charged a lump-sum amount per packing day (we sum the cost of boxes per packing day) — so you may see more than one charge if your order spans multiple delivery dates.
Why do I only see the "Pay Now" option?
If your order falls inside your charging window (see "When will my credit card be charged?" above — this varies by product type), "Pay Now" becomes the only option available at checkout.
What happens if my order is close to the delivery date?
If your order falls inside your charging window (see "When will my credit card be charged?" above — this varies by product type), you will only be able to pay immediately at checkout ("Pay Now").
If you have an order with multiple delivery days, we charge based on the closest delivery day.
What if my payment doesn't go through before the packing date?
Don't worry - we'll try to automatically charge multiple times:
- Days 1-2: We try twice each day (morning and afternoon)
- Day 3: One final try in the morning
- If it still fails: Your order cancels automatically
Avoid problems: Update your card info and add a backup card to your account, with sufficient funds to cover your order!
What if I update my card details?
If you update your card during the retry window, the system will attempt charging again automatically on the next charge attempt.
Why was my order cancelled?
Orders are cancelled only if payment fails after the 3rd day attempt, to avoid last-minute packing and logistics issues.