When will my credit card be charged?
We charge your card before packing your flowers.
How far in advance depends on what you order:
- General products: 7 days before delivery
- Tinted/dyed products: 9 days before delivery
- Bouquets: 11 days before delivery
- Orders close to the farm packing date: Immediately at checkout
During Valentine's Day and Mother's Day delivery period, we charge 1 day earlier.
Charging before farm packing date prevents shipment delays, and ensures farms can pack with confidence.
What if my payment doesn't go through before the packing date?
Don't worry - we'll try to automatically charge multiple times:
- Days 1-2: We try twice each day (morning and afternoon, 8am and 2pm EST
- Day 3: One final try in the morning, 8am EST
- If it still fails: Your order cancels automatically
Avoid problems: Update your card info and add a backup card to your account, with sufficient funds to cover your order!
What if I update my card details?
If you update your card during the retry window, the system will attempt charging again automatically on the next charge attempt.