Pay Later - Cancellations, Claims, and Refunds

Can I cancel an order placed with Pay Later?
Yes, cancellations are allowed for orders placed with Pay Later, before the packing of your order.

What should I do if I have a claim?
If you have a dispute regarding your order, please submit a claim within 72 hours of your original delivery date. Once you have raised the claim with all the necessary information, contact Two's Customer Support at support@two.inc with proof that you have done so, and they can pause reminders on your invoice for 7 days to give you time to resolve it.

How do refunds work?
If you're entitled to a refund, we submit this to Two on your behalf — either full or partial. Two will issue a credit note and notify you directly. You don't need to contact Two yourself.