At iBuyFlowers, we strive to provide reliable and efficient shipping services for your floral orders. Occasionally, mechanical delays may occur due to unforeseen circumstances. In this article, we'll explain what you can expect when you receive a mechanical delay notification and how we address such situations.
Typical Resolution Time
In the event of a mechanical delay, please be assured that our team is dedicated to resolving the issue promptly. Typically, mechanical delays are addressed, and the shipment is rescheduled for the next day. This ensures that your flowers are delivered in optimal condition as soon as possible.
Exceptions and Reassurance
While it is uncommon, there may be occasions when we receive notifications from FedEx or DHL regarding a mechanical issue with the aircraft. We understand that this may cause some concern, but we want to assure you that there is no need to panic. Our team is fully dedicated to delivering exceptional service, and we are well-equipped to handle such situations.
Drawing from our extensive experience with shipments throughout the years, we can confidently state that in 99% of cases involving mechanical delays, the delay is typically limited to just one day.
Extended Delays: What to Expect
In the unlikely event that a mechanical delay is expected to last longer, causing a delay of two or more days, we will personally contact you. This will give you the opportunity to explore alternative arrangements for fulfilling your orders. Additionally, we will take the necessary steps to file a claim on your behalf and provide a corresponding refund as a demonstration of our commitment to ensuring your satisfaction.
One-Day Delays and Claim Policy
We do not offer refunds as part of our standard policy for mechanical delays resulting in a one-day delay. However, should you have any concerns or questions about this policy, please refer to our detailed claim policy for further information.
Contact Us for Support
If you've received a notification about a mechanical delay or have any questions regarding our delay process, please don't hesitate to contact our customer support team. We are here to make sure that your experience with iBuyFlowers is as smooth and worry-free as possible.
Email: customerservice@ibuyflowers.com
Phone: 844-428-9100