At iBuyFlowers, we are committed to ensuring that you receive the highest-quality products. In the rare event that you receive a damaged or incorrect item, we have established a comprehensive claim policy to address your concerns. Below, you will find detailed instructions on how to submit a claim and the steps we take to rectify the situation.
(a) Damaged Product:
If you have received a damaged product, please follow these steps:
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Submit a credit request online under "My Account" > "Claims" within 48 hours of receiving the shipment.
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Include the following information in your credit request:
- A picture with the FedEx or DHL box label.
- Specify the number of stems that are damaged.
- Provide a detailed explanation for this claim.
- Include photos of the damaged product for all stems claimed. (For example, if you claim 12 stems, we need to see photos of all 12 stems of the damaged product.)
(b) Incorrect Product Received:
If you have received a product that is not what you ordered, please follow these steps:
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Submit a credit request online under "My Account" > "Claims" within 48 hours of receiving the shipment.
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Include the following information in your credit request:
- A picture with the FedEx or DHL box label, clearly showing the tracking number and contents of the box.
- Provide one more clear picture of the incorrect product.
(c) Claim Validation:
If all required information is provided in a timely manner and your claim is validated by iBuyFlowers LLC, we will issue a refund for the amount you paid for the incorrect or damaged product.
(d) Additional Shipping Costs:
You will be responsible for covering your own additional shipping costs for custom boxes that are not fully packed. Please note that additional shipping costs are non-refundable.
(e) Two-Days or More Late Delivery Policy:
iBuyFlowers LLC can process a refund for a box that is delivered two (2) days or more later than originally scheduled, but only in cases of extreme weather conditions or US customs issues. This will be done only with a minimum of four pictures (as specified in (a) Damaged Product) showing the condition of the product upon arrival. Claims without this required proof may be rejected.
(f) Shipping during Holidays:
During the two major flower holidays in the United States (Valentine's and Mother’s Day), there may be variations in delivery dates due to available freight and potential Covid-19 related impacts on airspace. Please note that no refund will apply if the flowers arrive on time for the holiday.
For any further questions or assistance related to claims, please do not hesitate to contact our customer support team. We are here to ensure your experience with iBuyFlowers is nothing short of exceptional.
Contact Us for Support
If you have any questions or need further assistance regarding our shipping policy or any specific concerns about your delivery, please don't hesitate to reach out to our customer support team. We're here to make your floral shopping experience with iBuyFlowers seamless and enjoyable.
Email: customerservice@ibuyflowers.com
Phone: 844-428-9100
Claim Policy iBuyFlowers LLC. Last updated July 20, 2022