What is PQ?
PQ stands for Pest and Control Inspections conducted by US Customs at airports. These inspections are essential in safeguarding the country from the entry of harmful pests and diseases. However, it is important to note that they may occasionally cause delays in shipments.
Airport Authority Holds
Occasionally, airport authorities may need to hold your flower shipment for PQ inspections. This is done to ensure the safety and biosecurity of the country. While it is rare, we understand that this can cause stress and inconvenience. To avoid any potential delays, we recommend ordering your flowers 3–4 days ahead of your event.
Our Assurance
While we understand that PQ delays are out of our control, we want to assure you that we are dedicated to reducing their impact as much as possible. In the rare event that a delay leads to a loss of your shipment, we will promptly provide a replacement and expedite its delivery.
If you have any questions regarding this process, please feel free to contact our dedicated customer support team. Your satisfaction is our top priority.
Email: customerservice@ibuyflowers.com
Phone: 844-428-9100