At iBuyFlowers, we're committed to delivering the freshest blooms directly from our farms to your doorstep. Our shipping policy is designed to ensure a seamless and reliable experience. Below, you'll find detailed information on our shipping process and how we handle any potential issues during transit.
Shipping Methods: FedEx
We have chosen FedEx as our trusted courier service to handle the delivery of our fresh flowers from our farms to your doorstep. After you confirm your order, you will receive a tracking link from FedEx. This link allows you to easily monitor the progress of your delivery at any time.
Shipping Responsibilities
While we take every measure to ensure timely and accurate deliveries, it's important to note the following:
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Address Accuracy: The customer bears full responsibility for providing the most accurate and complete shipping address. This ensures that FedEx can deliver your order precisely and without complications.
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Customer Availability: It is the customer's responsibility to be present on-site to accept the delivery. iBuyFlowers cannot be held liable for any shipping-related issues resulting from the customer's absence during the delivery attempt.
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Shipping Delays: iBuyFlowers is not responsible for FedEx shipping delays of up to 2 days or less. We understand the importance of punctual deliveries and do our best to minimize delays.
Quality Assurance and Claims
We are dedicated to ensuring the quality of our flowers. If, for any reason, you receive a shipment that does not meet our high standards, we encourage you to submit a claim in accordance with our claim policy. Our team will carefully review your claim and issue a refund accordingly. For more information regarding the claim process, please click here.
Important Note on Lost Items
Once your delivery has been successfully made and we have obtained the Proof of Delivery from FedEx, iBuyFlowers is not responsible for any lost items. We recommend promptly reviewing your shipment upon receipt to ensure everything meets your expectations.
Contact Us for Support
If you have any questions or need further assistance regarding our shipping policy or any specific concerns about your delivery, please don't hesitate to reach out to our customer support team. We're here to make your floral shopping experience with iBuyFlowers seamless and enjoyable.