Here's What to Do if Some Bunches Are Missing from Your Order
We understand how important it is to receive your complete order as expected.
If you've discovered that there are bunches that are absent from the box(es) you received, please do not hesitate to contact us as soon as possible. We are committed to resolving this issue for you swiftly and efficiently.
To ensure that we can assist you in the best possible manner, kindly provide the following information when reaching out to us:- Your order number: This will help us quickly locate your order details in our system.
- A list of the missing items: Please specify the exact items or bunches that are missing from your order.
- Photos: Take photographs of the items that were delivered to you and also capture an image of the label on the box. This evidence is necessary for verification purposes.
Please note: Without this essential information, there might be additional delays in our efforts to rectify the situation and ensure your complete satisfaction.
Getting Credit for the Missing Bunches
We value your satisfaction. Following the steps above will allow us to swiftly investigate and resolve the matter. Once we confirm the details, we'll ensure you receive appropriate credit for the missing bunches.
Need Assistance? We're Here to Help
Our customer support team is dedicated to improving your floral experience. If you have any questions or concerns, please don't hesitate to reach out to us. We are here to assist you and address any further inquiries or concerns you may have.
Email: customerservice@ibuyflowers.com
Phone: 844-428-9100