iBuyFlowers Substitute Policy

At iBuyFlowers we deliver orders as requested, but when flowers aren’t available, substitutions may be made to ensure customer satisfaction

Introduction
At iBuyFlowers, we strive to fulfill every order with the exact flowers and arrangements requested by our customers. However, substitutions may sometimes be necessary due to the perishable nature of flowers and seasonal availability. This Substitution Policy outlines the conditions under which substitutions may occur and how they will be handled to ensure customer satisfaction.

1.1 Substitutions may be necessary in the following situations:

- Specific flowers or colors are unavailable due to seasonal or weather limitations.
- Supply chain disruptions affect the availability of certain flowers.
- Ensuring the delivery window of fresh flowers if the original selection is unavailable.

2.1 When a substitution is required, iBuyFlowers will adhere to the following principles to maintain the quality and integrity of the arrangement:

- **Similarity**: The substituted flowers will be of similar type, color, and value to those originally requested.
- **Quality**: Substituted flowers will be fresh and of equal or greater quality.
If we need to substitute with higher-grade flowers, iBuyFlowers will absorb the price difference.
If we must substitute with a lower-grade flower, iBuyFlowers will refund the price difference.

3.1 Customers will be notified of every substitution made to their order. Notification will be provided via email, phone, or text message as soon as possible before the delivery. If the customer does not respond on time, we must delete the proposed substitute and refund the canceled product.

3.2 For products purchased from the Netherlands, we cannot inform you before shipping due to the limited time we have to buy and do the necessary plant health inspections. If we need to substitute, we follow the guidelines set in Article 2 and notify you once the product is packed and shipped. 

4.1 iBuyFlowers will make every effort to accommodate customer preferences when substitutions are necessary.

5.1 iBuyFlowers is committed to ensuring customer satisfaction. If a customer is unsatisfied with the quality of the substituted flowers, they should contact customer service within 24 hours of delivery.

For any questions or concerns regarding substitutions, customers can contact iBuyFlowers customer service at:
- Phone: +1 844 428 9100
- Email: customerservice@ibuyflowers.com
Or contact your local sales representative.

Conclusion
iBuyFlowers aims to provide our customers with beautiful, high-quality floral arrangements. By following this Substitution Policy, we ensure that any necessary substitutions are handled with care and respect for customer preferences, maintaining the high standards our customers expect.